Gain actionable intelligence from your customer interactions with PBXplus
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Gain understanding into ways to improve your business. Slice & dice your customer calling patterns and raised concerns to find underlying business trends.
With data visualizations catalogs, PBX+ offers flexibility to sort and filter your data based on List or Chart views. Chart view lets you view data in granular form like Pie and Bar charts with a few simple clicks.
With the ability to access data within minutes of an interaction, you can now take action on to improve performance. Some of the reports that PBX+ helps you view are call start time, call end time, call status (missed or received), call type (Inbound or Outbound), call SID, From Number, To Number, call duration.
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Gain an in-depth analysis of the total mins, total calls day and hour wise, call recording and listen to your those calls to learn which agent gets you your best conversions or response from the customer. . Understand which employee is able to give most conversions . Employ similar tactics with other callers to maximize profits.
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I find the new App exciting for companies which focus is monitoring and task oriented.Looks great! All in one go! Well done Agile!
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